Techical Support: | Billing / Accounts: | Sales / Marketing:
Maintenance and Outage Notification
MASS IX participants will be notified of service-affecting maintenance or outages by email through the technical mailing list, details of which are available at http://lists.mass-ix.net/mailman/listinfo/tech-l.
Important Information Regarding MAC Filtering
MASS IX only permits 1 MAC address per port. During turn up, customer’s routing equipment is put into quarantine status to check for common configuration mistakes and to prove that it is suitably configured to participate in the peering fabric. Once verified, customer is placed out of quarantine, moved into production VLAN, and the MAC address of customer’s routing equipment will be noted and configured. The configured MAC address will stay locked and enforced using L2 ACL. No frames with different source MAC addresses are allowed to enter the peering fabric.
The implementation of MAC filtering is important to protect the MASS IX peering infrastructure against
loops. Customers who intend to swap routers or otherwise change their MAC address should coordinate
this change in advance with the MASS IX NOC or by simply emailing us at . In the
event of after-hours emergency necessitating a MAC change, please call our NOC.
Emergency 24x7x365 Support
Technical Support Summary
|US (Toll Free) Phone:||844 290 TWDX|
|Hours:||09:00 to 18:00 EST (GMT -5), Monday to Friday|
|24h Emergency:||+1 617 849 7278 Extension 500|